Refund Policy
Last Updated: December 1, 2025
We stand behind our 3D & Motion Design software and want you to be completely satisfied with your purchase.
Request a Refund
Start your refund request process
Check Eligibility
See if you qualify for a refund
Contact Support
Get help before requesting refund
1. Overview
At Willow Pixel Ventures, we're confident in the quality of our 3D & Motion Design software. We offer a 30-day money-back guarantee from the date of purchase to ensure your complete satisfaction.
Our Commitment
- Full refund within 30 days if the software doesn't meet your expectations
- Dedicated support team to help resolve issues before refund consideration
- Transparent and fair refund process
- No questions asked for eligible refund requests within the first 14 days
2. Refund Eligibility
You ARE Eligible for a Refund If:
| Situation | Timeframe | Requirements | Status |
|---|---|---|---|
| Software doesn't meet system requirements | 30 days from purchase | Provide system specifications | Eligible |
| Change of mind or found alternative | 14 days from purchase | No usage beyond basic testing | Eligible |
| Technical issues unresolved by support | 30 days from purchase | Support ticket history required | Eligible |
| Duplicate purchase by mistake | 7 days from purchase | Proof of duplicate purchase | Eligible |
You are NOT Eligible for a Refund If:
- You purchased more than 30 days ago Not Eligible
- The software was purchased through a third-party reseller
- You've violated our Terms of Service or license agreement
- You're requesting a refund for a free trial or demo version
- The refund request is fraudulent or abusive
- You've already received a refund for the same purchase
Pro Tip: Before requesting a refund, contact our support team. Many issues can be resolved quickly, saving you time and keeping you productive.
3. Software-Specific Considerations
Due to the nature of 3D & Motion Design software, please note:
Usage Considerations
- Learning Curve: 3D software has a learning curve. Consider tutorials and documentation before requesting a refund.
- System Performance: Performance varies based on hardware. Check our system requirements before purchase.
- Project Compatibility: We cannot guarantee compatibility with projects from other software.
- Feature Requests: Missing a specific feature isn't grounds for refund unless advertised as present.
Before You Request a Refund
- Ensure your system meets the minimum requirements
- Try our tutorial videos and documentation
- Contact support for technical assistance
- Check for software updates that may fix your issue
- Verify your hardware drivers are up to date
4. How to Request a Refund
1
Contact Support First
Email [email protected] with your issue. Many problems can be resolved without needing a refund.
2
Submit Refund Request
If unresolved, email [email protected] with: Purchase receipt, License key, Reason for refund, Support ticket number (if applicable).
3
Review Process
We'll review your request within 2 business days. We may ask for additional information to process your request.
4
Refund Processing
If approved, refunds are processed within 5-10 business days. The time to appear in your account depends on your payment method.
Required Information
- Order Number: From your purchase confirmation email
- License Key: The key associated with your purchase
- Reason for Refund: Detailed explanation of why you're requesting a refund
- Support Ticket Number: If you contacted support first
- Payment Method: How you originally paid (Credit Card, PayPal, etc.)
Important: Upon refund approval, your license will be deactivated immediately. You must uninstall the software and stop using it entirely.
5. Refund Processing Times
Timeline Breakdown
| Stage | Duration | Notes |
|---|---|---|
| Request Review | 1-2 business days | May require additional information |
| Approval Notification | Within 24 hours of decision | Sent to your registered email |
| Refund Processing | 3-5 business days | Initiated after approval |
| Funds Appear in Account | 5-10 business days | Depends on payment method and bank |
Payment Method Specifics
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: 3-5 business days, appears in your PayPal balance
- Bank Transfer: 7-14 business days, depending on your bank
- Other Methods: Contact us for specific timing information
Note: All timeframes are in business days (Monday-Friday, excluding holidays). International transactions may take longer.
6. License Deactivation
Upon successful refund, your license will be deactivated.
What Happens After Refund
- Your license key will be immediately deactivated
- You'll receive a confirmation email with deactivation details
- The software will enter read-only mode or stop functioning
- You must uninstall the software from all devices
- Cloud storage associated with your account will be deleted
Your Responsibilities
- Uninstall the software from all devices
- Delete any backup copies of the software
- Remove the software from your workflow
- Backup your projects before license deactivation
- Do not attempt to reactivate or use the software after refund
Legal Notice: Continued use of the software after refund constitutes software piracy and violates copyright law. We monitor for unauthorized use and will take legal action if necessary.
7. Contact & Support
We're here to help before you consider a refund.
Support Hours
- Monday-Friday: 9:00 AM - 6:00 PM GMT
- Saturday: 10:00 AM - 4:00 PM GMT
- Sunday: Closed
- Holidays: Check website for holiday schedule
Before Contacting Support
- Check our FAQ section on the website
- Review the software documentation
- Try the tutorial videos
- Ensure your system meets requirements
- Update your graphics drivers
8. Frequently Asked Questions
General Questions
- Q: Can I get a refund after 30 days?
A: Generally no, but contact us with your circumstances. We may make exceptions for exceptional cases. - Q: What if I bought through a reseller?
A: You must contact the reseller directly for refunds. Our policy only applies to purchases made directly from us. - Q: Can I transfer my license instead of getting a refund?
A: Yes, license transfers are possible within 30 days of purchase. Contact support for details. - Q: What about subscription payments?
A: This policy applies to one-time purchases. Subscriptions can be cancelled anytime with no future charges.
Technical Questions
- Q: My computer doesn't meet requirements. Can I get a refund?
A: Yes, within 30 days of purchase if your system doesn't meet the minimum requirements listed on our website. - Q: The software crashes. Is this refundable?
A: Contact support first. If we cannot resolve the issue within a reasonable time, you may be eligible for a refund. - Q: Can I get a partial refund?
A: We only offer full refunds for eligible requests within the specified timeframes. - Q: What happens to my projects after refund?
A: Backup your projects before requesting a refund. We cannot recover projects after license deactivation.